AI Music Detector

BILLING & CREDITS

Refund Policy

Last updated: July 30, 2026

This policy explains how credits are restored after failed detections and when payment refunds may be requested for credit packs, subscriptions, or billing errors.

1. Scope

This policy covers payment refunds for AI Music Detector credit packs and subscriptions, together with credit restoration when a detection cannot be completed.

A restoration of credits to your account is not the same as returning money to your payment method. The sections below explain each process.

2. Detection Credits

  • Each submitted music detection file costs 3 credits.
  • Unsupported, unreadable, oversized, over-length, or otherwise invalid audio should be rejected before credits are charged.
  • If a charged analysis fails because of a provider error, timeout, network failure, or service-side technical problem, the service is designed to restore the 3 credits automatically.
  • If automatic restoration does not appear, contact support with the report ID and approximate time of the attempt.
  • A successfully completed analysis is charged even if you disagree with, do not rely on, or do not like the detection result.
Detection results are probabilistic screening signals. A disagreement with a completed verdict does not by itself make the analysis eligible for a credit or payment refund.

3. One-Time Credit Packs

You may request a refund within 7 days of purchase if none of the purchased credits have been used and the account is in good standing.

When some credits have been used, a refund for the unused portion may be considered case by case. Used, expired, free, bonus, promotional, or restored credits have no cash value and are not refundable.

4. Subscriptions and Cancellation

  • A monthly subscription refund may be requested within 48 hours of the initial charge or renewal if no credits from that billing period have been used.
  • An annual subscription refund may be requested within 14 days of the initial purchase. Eligibility and any prorated amount depend on the unused period and credits already consumed.
  • You may cancel a subscription through Billing. Cancellation normally takes effect at the end of the current billing period and does not automatically refund the current period.
These rules do not limit cancellation, withdrawal, refund, or consumer-guarantee rights that cannot be waived under applicable law. Where mandatory local law provides greater protection, that law controls.

5. Duplicate, Unauthorized, or Incorrect Charges

Contact us promptly if you believe a charge was duplicated, unauthorized, or different from the checkout amount. Include the account email, transaction ID, charge date, and a short description. Do not send a full payment-card number or security code.

We may ask for additional information needed to verify the payment and investigate fraud. This does not restrict any rights you have with your bank or payment provider.

6. How to Request a Payment Refund

  • Email support@aimusicdetector.org from the address associated with your account.
  • Include the order or transaction ID and purchase date.
  • State whether the request concerns a credit pack, subscription, duplicate charge, or another billing problem.
  • For a detection problem, include the report ID and any visible error message.
We aim to review requests within 3 business days. Once approved and issued, many card refunds appear within 5–10 business days, but timing depends on the payment method, processor, and financial institution.

7. Refund Processing

Approved payment refunds are generally returned to the original payment method. The approved amount will be shown in the refund confirmation. Currency conversion, bank, or cross-border charges imposed independently by a financial institution may not be recoverable unless applicable law requires otherwise.

We may deny requests involving fraud, chargeback abuse, repeated policy abuse, or material violations of the Terms of Service. A denial will not affect rights that cannot lawfully be excluded.

8. Updates and Contact

We may update this policy for future purchases when products, payment providers, or legal requirements change. The version presented at checkout and any mandatory law applicable to the transaction will govern that purchase.

For billing or refund questions, email support@aimusicdetector.org.